Front Desk Assistance

Act as front desk for admission-related concerns and inquiries. Receive and resolve concerns and inquiries lodged at the reception desk. Answer course inquiries and explain the other products and services the institution provides.

Email Forwarding and Canned Replies

Canned Replies

Administrative Support

Provide administrative and clerical support to the Business Development Team. Manage the Admissions team's inventory status and other inventory requirements. Monitors team activities, and/or projects for coordination and proper execution. Filing of billings for payment from third-party Admissions suppliers such as digital ads, SEO, website, etc. Coordination of billings and payments to third-party vendors.

Lead Monitoring, Assigning and Recording

Monitor online social media platforms and collate inquiries that may require further clarification. Record all inquiries in the Business Development Team's system from the following sources: Lead Sources Automated Lead Sources Landing Page SalesIQ/Website Chat Manychat Manual Lead Sources (Airtable Rotation, Manychat Manual Checking, QR Code Database) Walk-In Phone-In Email Facebook Inbox Lead Replacement Manychat Error Base Mass Upload Lead Sources COAST (COAST Airtable, Workflow) Career Orientation

Management of Database and Systems

Ensures that databases and numbers across systems are properly updated and in sync. Ensures that the Information required by the system is complete. Find ways to automate manual processes to reduce manual work. System configuration for Zoho, Manychat, and SalesIQ: Zoho CRM Adding New User Updating and Adding Fields (Deal Created - Manual Funnel every term) Webform/LP Updating Workfow/Action Automation Email Automation Zoho Analytics Dashboard Manychat Flow Automation (To update every Admission Year) Manychat Billing Manychat to Make SalesIQ Zobot Automation (To update every Admission Year) System Access & Credentials: Zoho CRM, SalesIQ, Airtable (Admissions), Manychat, Make, FB Business Manager

Data and Reports

Create the needed reports for the Business Development Team