Summary:

As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions.

Essential Functions and Responsibilities:

Assign guests rooms in accordance with current policies and procedures Manage cash flow in assigned bank and performs account postings Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk’s daily operations Process guest accounts upon check-out in an efficient and accurate manner Handle all special requests and complaints until guest is completely satisfied Assist other departments with requirements they may have pertinent to hotel guests Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned