POSITION SUMMARY

The Services will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service

 

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $25/hr

Paid training for 1.5 weeks at full hourly rate

 

 RESPONSIBILITIES

Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building   Recognize and greet Client’s senior management when they visit the building   Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms   Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite   Manage lines during rush hours by registering parties entering the building using mobile devices  Handling queries, complaints, and requests via phone, email and general correspondence  Call tenants to notify them of guest arrivals and to verify authorized guests and visitors   Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person   Communicate with tenants to assist with visitor access   Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building’s premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building   Preprint and organize entry badges/passes for large group events   Provide clear instructions for entry and ensure understanding of such instructions   Help guests and visitors with bags and luggage   Answer questions regarding the building, campus amenities and the surrounding neighborhood   Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests   Monitor lobby cleanliness   Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby   Manage mail, package, and food deliveries per building protocols    Conduct customer experience huddles with Client’s management personnel   Enter work orders as authorized by Client’s authorized representatives   Provide additional related services as requested by Client  

 The position will also include security-related duties and responsibilities, including but not limited to the following:  

Monitor and control access to the building  Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents  Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives, Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements   Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)   Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building   In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriate    

Qualifications

5 years’ experience as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist  High school diploma or GED  Associate or bachelor’s degree in communications or business preferred Active BSIS Guard Card Proficient in Microsoft Office suite, including Office and Excel  Excellent communication skills, both written and verbal  Active listener  Organized and resourceful  Great attention to detail  Customer-focused with great customer service attitude  Professional appearance and interpersonal skills   Adept at prioritizing, scheduling and multitasking  Ability to handle office equipment, such as computers, telephone systems, and printers 

 

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach

Working Conditions

Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.

 

Physical Requirements

May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.