Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

​Job Summary:

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.

Essential Functions: 

Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatmentsEnsure availability of resources, supplies, and equipment for scheduled services                          Knowledge of all revenue cycle components, registration, billing, collections, and denialsPerform auditing to ensure documentation supports reimbursement

Education:

High School Degree or GEDAssociate Degree related to Business (preferred)

Licensure/Certification:

Basic Life Support (BLS) – American Heart Association (preferred)

Training:

EPIC Electronic Health Record (EHR) (preferred)Continued professional development specific to patient registration, scheduling and referrals
 

Experience:

Recent experience in acute care, home health, or provider office (required)Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Skills & Abilities:

Working knowledge of office and clinical technologies to update electronic medical recordsAbility to answer patient questions regarding their insurance, benefits, and billingEffective phone managementBasic knowledge of health insurance

Anderson is opening a wound clinic and will need clerical support to register, pre-AUTH, collect payment etc.

7:45am- 430pm

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com