Title: Front Desk Supervisor Program: Leona Blanche House Residence Salary Range: $38,000 - $42,000 per year Program Description: Leona Blanche House is a service –enriched single-room occupancy residence providing housing for 53 formerly homeless single adults with chronic mental illness, some of whom are dually-diagnosed with substance abuse disorder. Essential Duties and Responsibilities: The essential duties of the Front Desk Supervisor include but are not limited to the following activities: + Ensures that sufficient Front Desk staff is available to cover each shift, adjusting as necessary to provide the required coverage. + Monitors that Front Desk staff to ensure that the flow of building traffic is maintained, all visitors are announced, and Visitors Logs are completed. + Reviews the Front Desk Report Log to ensure that building rounds are being regularly conducted and recorded, and that breaches to building security are immediately reported. + Ensures carbon monoxide/ smoke detectors are operating properly. Informs staff when batteries need to be changed. + Monitors that Front Desk staff are reporting any unusual resident behavior, such as apparent intoxication or any bizarre behavior, to clinical staff. + Provides crisis intervention in the event of an emergency and contact appropriate staff. + Conducts apartment inspections. + Provides activities of daily living (ADL) skills training, medication monitoring, and socialization/recreational activities. + Ensures medication sheets are initialed by both consumers and staff. Completes daily checks of the medication logs + Provides resident fire safety training; conducts self-preservation tests and oversees monthly Fire Drills and re-tests according to NYS OMH standards. + Participates in weekly clinical staff meetings, and resident Community Meetings. + Oversees daily client tracking log and reports absent clients to the Program Director or Asst. Program Director + Performs other duties as assigned by the Program Director or Asst. Program Director. Qualifications : + A High School diploma or GED and work experience as described below. + A minimum of three (3) years of experience working in a residential program serving individuals with mental illness and chemical addictions. + Required to walk throughout the five (5) story building to see residents and to talk to other staff members and to respond to inquiries from residents. + Must stand for extended periods of time to observe the lobby area, and to respond to any unusual situations at the entry of the building. + Must be able to lift items weighing up to twenty (20) pounds. Job Details Pay Type Hourly Employment Indicator Regular Education Level High School