About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today! Overview Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest. We are looking for a talented and hospitality passionate professional for a Front Desk Supervisor position. The successful candidate is responsible for ensuring a smooth and positive guest experience by overseeing the front desk team and operations. This position works closely with other departments to address guest needs and concerns, and is expected to have strong leadership skills, organizational abilities, and customer service focus. Responsibilities include: Provide guidance and leadership as the Supervisor ensuring consistent quality customer service is delivered. Communicate effectively both verbally and in writing to provide clear directions to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Ensure a welcoming and professional atmosphere, and handle guest inquiries, requests, and complaints in a timely and efficient manner Work closely with housekeeping, maintenance, and other departments to address guest needs and concerns Monitor guest feedback and ratings online and address any concerns or trends Make appropriate selection of rooms based on guest needs. Handle cash, make changes and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Team and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Maintain a flexible work schedule to accommodate the needs of the department Qualifications Prior Supervisor experience at a luxury hotel required Thorough understanding of customer service activities and best practices. Strong communication skills, both written and verbal, in the English language. Knowledge of second language preferred Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns. Basic mathematical skills required. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk.. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Moves throughout front desk check-in/out counter, front desk, and front office areas to check guest in/out, run credit cards, issue room keys, retrieve guest room items/towels, provide amenities, and print guest statements in a timely manner. Positions self to raise, lower, and extend arms to perform essential job functions. Able to identify and respond to safety concerns and emergency situations. Demonstrates a professional appearance. The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.