Key Responsibilities

Starting as a Door Team Member, our Maison Host will be responsible for Client Reception, warmly welcome clients and direct them to the store host, explaining the virtual queue system. Providing information to our clients on store policies e.g. coffee cups are not allowed inside and can be held at the entrance. Queue Management and Appointment Handling, respectfully managing the flow of clients with appointments. Ensuring professional conduct Registration responsibilities include, client welcome - to greet clients, identify their needs, and add them to the appropriate queue. Appointment Notification: Inform Sales Associates (SA) of their appointments and guide clients who wish to visit multiple departments, starting with their first choice. Full Capacity Management: Inform clients if queues are full and advise them to check back later. Assisting clients should they require any additional support  First Floor Client Management, would include client reception to warmly welcome clients and encourage them to stay in their requested department, offering refreshments. Manage queue transfers and registration exceptions Team coordination, to assist our Sales & Service team to locate their clients for appointments  Queue maintenance, to ensure the smooth running of the operation using Quedini Provide feedback and share best practices with the wider team Inform management if further support may be required with clients  Ensuring that excellent standards are upheld, with strong communication and acquaintance with all Métiers 

 

Requirements

Previous experience in a customer facing role, providing an excellent level of customer service, and being able to go above and beyond Ability to work independently, problem solve and show initiative  Able to remain resilient in challenging situations  To be enthusiastic, personable and confident  Able to show reliability and remain flexible  Great attention to detail  Team player  Dynamic and able to work in a high-pressure environment