Overview The Front of House Lodging Intern will assist in ensuring an exceptional guest experience by providing high-quality customer service, supporting daily hotel operations, and learning the various functions of the front desk, guest services, and other areas of the hotel. This internship is an excellent opportunity for individuals looking to gain hands-on experience in the hospitality industry. Some perks of working full time year-round for Inn at Bay Harbor include: A free Golf Pass and Ski Pass for both you and your family Up to 50% off at the various Boyne Resorts Restaurants 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain Free Passes to Avalanche Bay Water Park at Boyne Mountain (excludes Saturdays & Holidays) Discounts on Boyne Resorts lodging for Friends and Family (subject to availability) Discounts at Marriott hotels worldwide for Friends and Family Discounted Adventure Center activities at Boyne Mountain and The Highlands Tuition Reimbursement Service and Loyalty Bonus Program – up to 5% of gross wages per season! PTO and Paid Sick Leave Health/Dental/Vision Insurance Responsibilities Guest Interaction: Greet and welcome guests in a friendly and professional manner. Handle check-ins, check-outs, and any guest inquiries or issues. Reservations Management: Assist with booking reservations and managing the hotel’s reservation system. Ensure all guest details are accurately recorded. Customer Service: Provide personalized service, assisting guests with requests such as directions, recommendations for local attractions, or special accommodations. Administrative Support: Assist with clerical tasks like filing, answering phone calls, and responding to emails. Problem Resolution: Address guest complaints or concerns and escalate issues to the appropriate supervisor when necessary. Coordination with Other Departments: Collaborate with housekeeping, maintenance, and other teams to ensure smooth daily operations and guest satisfaction. Learning & Development: Participate in training sessions to learn about hospitality management practices, front desk operations, and customer service standards. Qualifications Currently pursuing a degree in Hospitality Management, Business Administration, or a related field (or recent graduate). Strong communication and interpersonal skills. Attention to detail and organizational abilities. Ability to multitask and work in a fast-paced environment. A friendly, positive, and professional attitude. Basic knowledge of computer systems and reservation software is a plus, though not always required.