About Hilton Hotels

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Our team members are changing the world one stay at a time. They’re engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you’ll have more than just a job. You’ll have a challenging and rewarding career in the hospitality industry.

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About the role

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Responsible for being the welcoming face of this hotel, you will be based in our Front Office team whilst completing other shifts within our Reservations, MAGIC (Communications), Concierge and Executive Lounge Departments. 

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In the Front office role, you will be responsible for engaging with our guests from arrival to departure, you will welcome guests, respond to requests, inquiries, and act as a main point of contact in the hotel. In the Concierge role, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Within the MAGIC team you, you will act as the main connection between the Guest, the hotel, and the various hotel departments including deliveries of guests Amenities and requests.

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Reporting to the Front Office Manager, you will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment.

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Duties/responsibilities

\n\nWelcome guests and complete Check-in and Check-out procedures using the hotel system OnQ\nMake and adjust guest reservations\nManage guest requests, inquiries and complaints\nMaintain current knowledge of daily VIP, hotel products, services, pricing and special promotional offers\nMaximise sales revenues through up-selling and marketing programs\nManage guest luggage\nPark automatic and manual vehicles\nArrange taxis and courier services\nReceive and deliver mail and messages\nProvide support to the Concierge desk\nPerform general incoming communication duties, including taking enquiries via telephone and electronic registration systems\nDeliver guest amenities and requests to rooms \n\n

 

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Skills/experience

\n\nPrevious reception experience preferably within a hotel reception team or Hospitality field\nFluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone\nComputer literate \nDemonstrated ability to resolve problems and conflict\nExperience in cash handling \nAbility to lift heavy objects\nAvailable for flexible working hours according to business needs\nConfident communication skills and positive manner\nFull Manual driving license\nA passion for providing excellent customer service\nResponsible Service of Alcohol (RSA NSW) Certification required\n

 What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning Great Place to Work culture means:

\n\nLaundered uniform provided\nFree team member meals served fresh daily\n110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world\nFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences\nAmazing award & recognition programs\nOpportunities to participate in ESG activities\nFlexibility so you can Thrive and make space for what matters most\nHilton Sydney pays above the HIGA: Level 3 $26.06 - $45.60 / hour (based on penalties where applicable + super)\n