**Description:** 1.Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times; 2.Ensures that all Front Office associates are aware of current promotions, policies and other important information; 3.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily; 4.Support the lobby operations and ensure warm welcome of all guests to the Hotel; 5.Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. **Qualifications:** 1. More than 5 years works experience 2. Same position at least 1 year work experience 3. Fluent in spoken English **Primary Location:** CN-46-Sanya **Organization:** Grand Hyatt Sanya Haitang Bay **Job Level:** Full-time **Job:** Front Office **Req ID:** SAN032952 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.