Front Office Associate - AdventHealth Georgia
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Mon-Fri 7:30am-4:30pm
Location : 109 Hospital Dr, Calhoun, 30701
The role you’ll contribute:
The Front Office Associate works under the direct supervision of the Front Office Coordinator, Office Coordinator, and/or Practice Manager, and in cooperation with other office staff in assisting with safe and effective patient care in compliance with established standards and protocols of Gordon Physicians Group, Gordon Hospital, and Adventist Health Systems' goals and objectives. Responsible for all front office functions including patient registration, check-in, check-out, collecting copayments, deductibles, and any other patient owed account balance at both check-in and check-out, appointment schedule, answering and directing incoming telephone calls, filing, medical records, and all other duties as assigned by their direct supervisor and/or Practice Manager. Additional responsibilities include compliance in ensuring all required patient paperwork has been received, completed, updated, and filed into patient record, in accordance to the clinic, Gordon Hospital, Adventist Health Systems, and any other state and/or federally mandated requirements.
The value you’ll bring to the team:
· Greets all patients and visitors with a smile in a prompt, courteous, and helpful manner.
· Ensures all patient paperwork is completed either prior to or upon patient check-in and prior to patient being seen by provider.
· Ensures all patient paperwork is up to date either prior to or upon patient check in prior to patient being seen by provider at each visit. Insurance and Federal Mandates include this information be updated at each visit and/or annually.
· Schedules patient appointments for appropriate clinic and/or provider. This includes all new patients, established patients, follow up appointments, and any/all other appointments within the office as appropriate including lab, x-ray, nurse visits, allergy shots, other office based diagnostic, and so forth.
· Obtains and maintains the patient’s current insurance information. This includes obtaining, viewing, and/or scanning patient’s insurance card(s) into the EPM system and updating patient’s insurance information in EPM system (including entering insurance effective and termination dates).
· Answers and directs telephone calls received into the clinic with a friendly and helpful tone.
The expertise and experiences you’ll need to succeed:
Minimum qualifications :
· High School Grad or Equivalent
· Proficiency must be attained via on-the-job training and orientation within three (3) months.
Preferred qualifications:
· Minimum six (6) months customer service experience in medical office. Graduation from a vocational or other technical school with training or apprenticeship.
· Certification in Front Office Administration
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Physician Services
Organization: AdventHealth Georgia
Schedule: Full-time
Shift: 1 - Day
Req ID: 25007979
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.