Work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products. Within FM, Global Securities Finance (GSF) is responsible for the borrowing & lending of securities and the centre of expertise of collateralized trading. GSF is building capabilities to expand the function of collateral trading and optimization for ING Wholesale Bank.

Role

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has as purpose to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value. We are looking for a subject matter expert in Securities Finance, inventory management and collateral optimization to strengthen our team of customer journey experts.

As a Customer Journey Expert (CJE):

You will combine business expertise, product management, market and system knowledge to take a leading role in successfully delivering change initiatives.

You will be the interfacing function between various stakeholders (Front Office, Ops, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them.

You will represent the voice of the Business towards the rest of the organization.

Key responsibilities

Drive the execution of GSF's strategy for collateral optimization and inventory management;

Drive the GSF Strategy for Digitalisation of its core activities;

Provide solution design and visualisation;

Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments;

Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions;

Keep track of and analyse market and competition developments;

Work independently and ensure that implications of decisions are thought through and get addressed;

Be able to have a good end-to-end vision and manage complexity;

Lead, guide, and inspire others in specific areas and manage the preparations and commitments regarding deliverables;

As partner of the squads, maximises business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery;

Translate and explain the “What” so that the IT engineers can determine the appropriate “How”;

Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead;

Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also, to identify business opportunities to drive revenue and improve product offerings;

Train and coach involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s);

Accumulate and collect knowledge, keep it up to date and make it accessible for re-use. Take initiatives for sharing knowledge;

In case of an existing product/market, also take care of the further development of a product by initiating new Epics, Features and Stories.

Who are we looking for?

A colleague with a talent and proven track record for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

We hire smart people like you for your experience and potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As Customer Journey Expert you will also need:

10+ years background in Financial Markets and/or Treasury with in-depth experience in Securities Finance, collateral and/or inventory management (Must have)

Completed a bachelor’s degree;

Experience with working in Agile/Scrum is a plus;

You have a problem-solving mentality;

Excellent communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels;

You are flexible and you easily adapt to a changing environment;

You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted;

You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

ING’s purpose is ‘Empowering people to stay a step ahead in life and in business’. Every ING colleague is given the opportunity to contribute to that vision. We champion self-reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours: (you take it on and make it happen; you help others to be successful; you are always a step ahead)  

For us, success will only be achieved if we act with Integrity.

Some companies see diversity as a box to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance.  At ING, you will be judged on your performance in line with the Orange Code. And that’s a promise.

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