Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

General Employment Details:
Permanent Full-Time (40 Hours/ week)
Tuesday – Saturday

Hours: 8:30 am-5:00 pm

Hourly Rate: $19.00

Reports to: Front Office Manager

What We Offer: 

Competitive pay

Employer-paid medical, dental, and vision benefits

Immediately Vested RRSP (Canada) with company match 

Paid Vacation, Float, and Care Time

Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) 

Long Term Disability 

Robust Employee Assistance Program through Telus Health

Employer paid Leap into Service Day to volunteer in your community

Tuition Reimbursement for eligible programs

Stock Options at a discounted rate after 6 months of continuous employment

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re Looking For:

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.  

You Are: 

Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.

Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.

A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.

A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will:

Provide outstanding customer service by assisting dealers with a range of requests, including:

Greeting customers

Answering calls and emails

Processing payments

Resolving inquiries

Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.

Perform clerical duties such as data entry, processing information, and generating reports.

Manage and maintain accurate records, both electronically and manually.

Assist with other administrative tasks as needed, including sale day functions.

Must Haves:

High School diploma or equivalent experience/education

1-2 Years of related experience in an administrative capacity

Tech-savvy, and comfortable using Google Suite 

Strong customer service and communication skills

Excellent organizational and time management skills

Nice to Haves:

Experience with AMS, VTrace, and other OPENLANE systems

Bilingual in English and French

This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.