WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

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Annual Salary of £32103.24

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 Work Schedule: 4 On, 4 Off (08:00-20:00)

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 A WORLD OF REWARDS

\n\nSmart uniform provided \nFree and healthy meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nModern and inclusive Team Member’s areas\n\n

 

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A Front Office Duty Manager  works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

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What will I be doing?

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As a Front Office Duty Manager  you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Front Office Duty Manager  is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOccupy the hotel lobby and other public areas, particularly at busy times\nEngage Guests in conversation and provide general assistance\nManage, record, and resolve promptly all Guest complaints\nMeet and greet VIP Guests and major corporate clients upon arrival\nCoordinate the services and special facilities provided to long-stay Guests\nUnderstand all credit procedures and ensure they are applied\nStay current with all hotel products, services, policies and emergency procedures\nMonitor Guest satisfaction reports and implement actions to improve results\nHandle, record and follow through with management issues or emergencies that arise\nConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.\n\n

What are we looking for?

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A Front Office Duty Manager  serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail sector\nGood knowledge of Health and Safety and security procedures\nCalm, efficient and the ability to work well under pressure\nExcellent leadership skills and exceptional communication skills\nA passion for delivering exceptional levels of guest service\nPossess strong commercial acumen, with experience in increasing profitability in a tight market sector\nExperience in managing budgets, revenue proposals and forecasting results in a similar sized property\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious role as a senior supervisor or Duty Manager in a similar quality hotel\nA degree or diploma in Hotel Management or equivalent\nIn-depth knowledge of the hotel, leisure or service sector\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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