Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. Front Office Float Location: Total Health Community Clinic | 180 Atwater St. N, Monmouth, OR 97361 Job Status: Full-time, 40 hrs./per week, Monday - Friday, with rotating Saturdays YOUR ROLE: As our friendly, courteous, and multi-talented Front Office Float, you will provide back-up support for our Call Center, Reception, and Medical Records teams. Each day will bring new experiences as you welcome and check-in patients, supply assistance, resources, and other information, and work in a variety of roles in our medical clinic to ensure efficient and effective operations. SPECIFIC DUTIES: + Acts a first contact person with all patients, clients, and other persons that call or visit the clinic, interacting with them in a warm, courteous and professional manner. + Offers assistance, directions, and information appropriate to the patient’s needs. + Gathers and verifies information on insurance coverage; enter and/or update patient demographics. + Know basic check-in protocols, and how to schedule appointments for future visits. + Answer the telephone and route calls to appropriate departments, individuals, and/or voice mail in accordance with the organizational policy. QUALIFICATIONS: + High school diploma or equivalent. + Bilingual English/Spanish + Ability to cope with fast-paced environment and multi-task is critical. + Current knowledge of insurance coverage, pre-authorization and referral process. + Proficiency in medical terminology preferred. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. + Competitive Salary + Full Comprehensive Health Plans: Medical with two plan options + Dental & Vision options + Flex Spending Account + Group Life: Short-Term & Long-Term Disability 100% paid by employer + 403(b) retirement plan with 3% employer match + PTO - 10 hours a month for FT positions @ 40 hrs./wk. + 7½ paid holidays each year + 2 paid floating holidays for FT positions + Continuing Education & Training Benefits + Employee Healthy Living Program – Gym Membership & Smoking Cessation TO APPLY: If you are interested in joining a team that makes a difference in the lives of many, apply online at: For more information, contact the HR/Recruiting Department at: | 503.588.5828 All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees. Community | Compassion | Commitment | Integrity Working together to empower individual to improve their health, well-being, and safety. Department Medical Office Employment Type Full-Time Minimum Experience Entry-level Compensation DOE