Welcome page Returning Candidate? Log back in! Front Office Lead Job Locations US-NC-Arden Requisition Number 2025-14306 Job Category Management Position Classification Full Time About the Practice

Come join us at CarolinasDentist in Asheville where we provide positively-different dentistry! We are a hardworking, fun, outgoing team, who strive to give our patients the best experience all while maintaining an upbeat, yet relaxing atmosphere. We are up to date on all the latest technology, offer both general and cosmetic dentistry including Invisalign. We are looking for an energetic, self-driven team member to join our growing practice.

Responsibilities

The Front Office Lead is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The front office lead will help to ensure that the office is staffed with capable, trained, self-motivated team members and doctors, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the front office lead will have the full authority to act in place of the Practice Manager when not present.

 

Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concernsWorks with Practice Manager on recruitment, training, on‐boarding, team development, retention, and performance managementEnsures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial auditsRespond efficiently to patient and doctor needs and inquiresEnsure the delivery of quality dental care to patientsEnsures that all areas of the dental practice are customer-readyMonitors schedule to effectively schedule staffAssist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheetsIn conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staffResolve patient issues in accordance with company policies and proceduresPerform additional tasks as assigned to achieve practice/organization goal

Administrative

Serves as on-sight HIPAA contact personAudits daily follow up, tracks who is missing items daily

Marketing

In an effort attract new patients and educate on speciality services, assists in marketing and practice promotion activitiesAdditionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media

Training

Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasksParticipates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Qualifications Bachelor's or Associate's Degree preferred or equivalent combination of education and experienceA minimum of one year of experience in a dental or related fieldKnowledge of dental terminologyKnowledge of dental office proceduresKnowledge of insurance plans and claims processingKnowledge of MS Office 365Communication skillsDemonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive resultsExcellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.

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