**Description:** Thompson Houston is now hiring new colleagues to join the hotel’s dynamic Front Office team. Set in a soaring 36-story skyscraper, Thompson Houston The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. This luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits: · Free room nights, Discounted and Friends & Family Room Rates · Medical, Dental and Vision Insurance with only 30-day waiting period! · 401K with company match · Free parking · Generous Paid Time Off · Paid Family Bonding Time and Adoption Assistance · Tuition Reimbursement · Employee Stock Purchase Plan · Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture. The Front Office Manager will work under the Director of Front Office and oversee the front office operations and team members. You will work closely with all departments to ensure that standards are being met for the guest experience. You will respond to a wide variety of guest requests by assessing the guest needs and requests and then adding personal recommendations and insight to create the ultimate guest experience. You will have oversight of the front office staff, credit/cash control for agents, staffing needs, payroll, and guest services. Additional responsibilities may include training, staff development and scheduling. Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Duties include: + Responsible for short and long term planning and the management of the hotel’s Front Office operations + Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans + Maintain guest room inventory + Coach and counsel employees to reflect Hyatt Service Standards and Procedures + Perform all tasks of a Front Office Staff as needed to facilitate service + Ensure all operations and cash handling are done per policies and procedures + Maintain excellent communication with the housekeeping department + Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas + Analyze, investigate, and resolve guest complaints + Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables + Insures proper staffing levels for customer service goals + Coach and counsel employees to reflect Hyatt service standards and procedures **Qualifications:** + Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds + 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) + With opening hotels, previous hotel pre-opening experience preferred + Service oriented style with professional presentations skills + At least 2 years progressive management experience within the Rooms Division of a hotel + Hotel/Hospitality degree an asset + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line + Clear concise written and verbal communication skills in English + Must be proficient in Microsoft Word and Excel + Must have excellent organizational, interpersonal and administrative skills At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. **Primary Location:** US-TX-Houston **Organization:** Thompson Houston **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** HOU003111 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.