La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job DescriptionOversee all areas of operation relating to the guest experience for Front Office and Guest Services. Manage Front Office, Concierge, Door, Valet and Bell staff.
Responsibilities Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service StandardsContinued training completed with all associates such as Moments of Service and Power of EngagementHandle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaintsBe familiar with the hotel computer system for training, maintenance and trouble shootingComplete rate discrepancy report and make needed changesBlock/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etcComplete check-out with balance reportComplete credit check dailyAdhere to all Systems & Controls of the Front Office and appropriate areas of responsibilitiesAssist with departmental scheduling and monitoring payroll productivityDirectly oversee all aspects of Front Office and Guest Services Qualifications Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel required preferably Forbes ratedMust be able to work a flexible schedule and willingness to work nights, weekends, and holidaysAbility to stand for the entire scheduled shiftCustomer service oriented, ability to multi-task, detail oriented, and excellent organizational skills requiredKnowledge of Property Management Systems and related computer programs Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed