Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.   At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

What you will have an opportunity to do:

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest. 

The primary responsibilities for the Front Desk Manager include but are not limited to: 

Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise. 

Hire, counsel, discipline, and schedule all Front Office personnel, as necessary. 

Provide orientation, training, retraining and supervision necessary to ensure the finest service. 

Coordinate reservation functions  

Maintain daily communications with the property leadership to maximize room sales, ensure proper utilization of rate controls, and meet or exceed budgeted revenues. 

Coordinate all service performance procedures within the Front Office. 

Implement and drive the success of all sales promotions and special programs that require Front Office area. 

Ensure that all required records and reports are completed and distributed as assigned. 

Maintain inventories for all necessary Front Office supplies. 

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:  

Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.  

Demonstrated ability to work cohesively with a team.  

Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.   

Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.  

Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.  

Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.  

Problem solving, reasoning, motivating a team, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays. 

Must have Marriott experience.  Candidates without Marriott experience will not be considered. 

Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent Marriott experience is required.  

 

What are we looking for?

Compensation:

$50000

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$70000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.