About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin. A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com Overview Join the INN crew of hospitality professionals as our Front Office Manager! The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Front of House Manager who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession. As a Department Head, the Front of House Manager will lead all Front Office operations, while providing efficient, friendly, and excellent customer service at all times; maintain a clean, professional, top quality Front Office in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests, so that their arrival experience is pleasurable and informative. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position: Oversee, lead, and assist all Front Desk Supervisors, Front Desk Agents, Night Auditors, Guest Experiences, and liaison with third party company for Door Staff, Valets, Bell staff to ensure orderly workflow, maximum service to all guests and that hotel standards are being maintained. Directly lead Front Office, Guest Experiences and Night Audit staff; interview, hire and train new staff; conduct performance appraisals. Provide performance feedback to the third-party valet, door and bell staff vendor. Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner; introduce guests personally to front desk agents. Ensure guest’s luggage, storage and deliveries are smooth. Anticipate and lead guest recovery efforts. Escort VIPs to rooms whenever possible. Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage in the circle, at the door, and in the lobby. Ensure the cleanliness and tidiness of the lobby areas, front drive, front desk, bell stand, and bell closet, keeping them all in peak shape. Coach and counsel front office, Guest Experiences, and night audit staff to correct any inappropriate behavior or sub-standard performance. Address immediate concerns with 3rd party vendor for bell, door or valet staff. Oversee payroll including accurate timeclock procedures. Full job description available upon request. Benefits Free duty meals (prepared daily by our Culinary team) All full-time employees are eligible for medical, dental, vision, 401k (with company match), flexible spending accounts, short- and long-term disability insurance, as well as tuition reimbursement for eligible courses/certifications About the Inn at Perry Cabin A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com EOE Qualifications Preferred qualifications: College or vocational degree preferred, preferably in hotel management. Minimum five years’ experience in the Front Office of a Four or Five-Star hotel or Four or Five-Diamond hotel with 300+ rooms, with three years in a management capacity. Previous luxury resort experience of similar scope, locale and amenities is strongly preferred. Experience in Housekeeping is a plus. Strong knowledge and skills in Hotel/Resort PMS systems, Opera is preferred. Additional systems used include Resort Suite and Knowcross. Compensation Range The compensation for this position is $85,000.00/Yr. - $85,000.00/Yr. based on qualifications and experience.