Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.

Ensures that all Front Office associates are familiar with the hotel’s products and services.

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Maximises associate productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.

Ensures that all Front Office associates are familiar with the hotel’s products and services.

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Maximises associate productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

Luxury hotel working experience is preferred.Team playerCreative and logic thinkingEmotional stabilityHas outstanding communication and negotiation skillsLuxury hotel working experience is preferred.Team playerCreative and logic thinkingEmotional stabilityHas outstanding communication and negotiation skills