Hotel: 

Stamford Hilton

1 First Stamford PlaceStamford, CT 06902

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile: 

Telecommute: No 

Bonus Eligible: Yes 

Direct Reports: Yes - Multiple 

Reports To: General Manager or Assistant General Manager 

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Are you considering a place that offers the perfect blend of professional opportunities and an enriching lifestyle? Look no further than Stamford, Connecticut—a city that truly has it all.

Downtown Stamford boasts a vibrant urban atmosphere, featuring:

Over 80 restaurants and clubs offering diverse cuisines and lively nightlife.Boutique stores, theaters, galleries, and special events to keep you entertained year-round.A unique blend of historical charm and modern architecture, giving the city a character all its own.Access to stunning outdoor spaces like the Stamford Museum & Nature Center and Cove Island Park, perfect for unwinding after work.

But it’s not just the lifestyle that makes Stamford appealing—it’s also a fantastic place to grow your career. Here’s why:

Prime Location: Easily accessible to New York City while offering a more affordable cost of living.Close-Knit Community: A welcoming environment that combines small-town charm with big-city conveniences.Educated Workforce: A hub of talented professionals fostering innovation and collaboration across industries.

Whether you’re drawn to the career prospects, the rich culture, or the lower cost of living compared to nearby metro areas, Stamford has something to offer everyone.

Take the first step towards a fulfilling career in a city where you can truly thrive—Stamford is waiting for you!

Job Description *

Well versed and seasoned hotelier who is looking for an amazing opportunity to share their operations experience with this dynamic team. We are the largest hotel in the area boasting 484 guests rooms and 60,000 square feet of meeting space.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

Recommend and implement approved changes that could improve service and increase operational efficiency;  

Ability to serve as Manager on Duty; and 

Any and all other work as required to complete the primary purpose of the position. 

Competitive Salary - Benefits - Bonus - and so much more!

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift 

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. 

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/