Job Description

This role pays between $70,000-$75,000 on an annual basis.

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more!

As a Front Office Manager, you will be responsible for providing leadership and mentorship to front desk agents throughout the shift. Provides excellence in service while checking owners and guests to property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company Values is encouraged at all times.

Accountable for the crafted and flawless movement of guests in and out of the resort providing outstanding levels of guest service through the guests stay. Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service. Act as Manager on Duty on occasion and respond to emergency calls. Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied. Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel Responsible for training and direction of new department employees. Ensure all Front Office quality standards are complied with and that all policies and procedures are consistently applied. Work in conjunction with accounting to improve accuracy. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guests happiness Assist in the daily maintenance of room inventory status to achieve efficient levels of revenues while maintaining high levels of guest’s expectations. Strong skills in inventory management. Supervise the activities of the Front Office and ensure the timely completion of performance appraisals. Follows up on any team member issues that may arise. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position. Carries out reasonable requests of management