Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly organized and customer-focused Front Office Manager to join our team in Mysuru, India. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of front desk staff. This role requires a detail-oriented professional who can efficiently manage daily operations while maintaining a welcoming atmosphere for our guests.

Lead and supervise the front office team, including hiring, training, and performance managementEnsure smooth check-in and check-out processes, maintaining high levels of guest satisfactionManage room inventory and optimize occupancy ratesOversee guest inquiries, complaints, and special requests, ensuring prompt and professional resolutionCollaborate with other departments to coordinate guest services and maintain operational efficiencyImplement and maintain front office systems and proceduresMonitor and analyze front office performance metrics and financial reportsEnsure compliance with hotel policies, safety regulations, and industry standardsDevelop and implement strategies to improve guest experiences and increase revenueStay updated on industry trends and implement best practices in front office operations
Qualifications
Proven experience as a Front Office Manager or in a similar leadership role in the hospitality industryExcellent knowledge of hotel management systems, particularly Opera PMSStrong leadership and team management skillsOutstanding customer service skills with a focus on creating exceptional guest experiencesProficiency in Microsoft Office applications and hotel management softwareSolid understanding of hotel operations, including housekeeping and maintenanceExcellent communication and interpersonal skillsStrong problem-solving abilities and decision-making skillsFinancial management skills, including budgeting and forecastingBachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)Knowledge of hospitality industry trends and best practicesAbility to work flexible hours, including evenings, weekends, and holidays
Additional Information

WHAT IS IN FOR YOU

Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities