You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Bellboys, Business Centre and Regency or Grand Club.
•Be a guru of hotel knowledge, including:
All hotel features/services, hours of operation, room types/layouts, room rates and special packages, promotions, room availability, in-house group activities, and hotel policies and procedures.
•Create and maintain a departmental culture of top-notch guest relations to everyone approaching the Front Desk.
•Serve as a motivating team leader, promoting unity and teamwork throughout the department, and effectively managing the front office team to exceed expectations and provide exceptional service.
•Direct and evaluate associates’ performance; follow up with training where needed.
•Review previous day’s occupancy and room revenues; monitor expenses (including telephone, cost of sales, supplies, commission, labor) and resolve any discrepancies with accounting department.
•Conduct pre-shift meetings with associates; monthly meetings and trainings, review daily priorities and delegate work assignments as necessary.
•Manage communications and ensure that guest requests are acknowledged and fulfilled expediently.
•Review and approve associates’ timecards, including payroll reporting
•Tactical responsibilities to include assisting front office staff with processing check-ins/check-outs expediently and covering shifts as needed.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Bellboys, Business Centre and Regency or Grand Club.
•Be a guru of hotel knowledge, including:
All hotel features/services, hours of operation, room types/layouts, room rates and special packages, promotions, room availability, in-house group activities, and hotel policies and procedures.
•Create and maintain a departmental culture of top-notch guest relations to everyone approaching the Front Desk.
•Serve as a motivating team leader, promoting unity and teamwork throughout the department, and effectively managing the front office team to exceed expectations and provide exceptional service.
•Direct and evaluate associates’ performance; follow up with training where needed.
•Review previous day’s occupancy and room revenues; monitor expenses (including telephone, cost of sales, supplies, commission, labor) and resolve any discrepancies with accounting department.
•Conduct pre-shift meetings with associates; monthly meetings and trainings, review daily priorities and delegate work assignments as necessary.
•Manage communications and ensure that guest requests are acknowledged and fulfilled expediently.
•Review and approve associates’ timecards, including payroll reporting
•Tactical responsibilities to include assisting front office staff with processing check-ins/check-outs expediently and covering shifts as needed.
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.
•High school graduate or equivalent.
•Previous experience in guest services, with Hyatt is preferred
•Minimum two (2) years’ experience in a front office leadership position.
•Excellent verbal and written communication skills and phone etiquette.
•Detail-oriented with demonstrated ability to thrive in a fast-paced environment, prioritize tasks and follow-up while simultaneously handling frequent arrivals and departures.
•Experience effectively resolving pressure situations and exercising good judgement.
•Demonstrated enthusiasm for customer service and creating the ultimate guest experience.
•Ability to remain stationary and standing at assigned workspace for extended periods of time.
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.
•High school graduate or equivalent.
•Previous experience in guest services, with Hyatt is preferred
•Minimum two (2) years’ experience in a front office leadership position.
•Excellent verbal and written communication skills and phone etiquette.
•Detail-oriented with demonstrated ability to thrive in a fast-paced environment, prioritize tasks and follow-up while simultaneously handling frequent arrivals and departures.
•Experience effectively resolving pressure situations and exercising good judgement.
•Demonstrated enthusiasm for customer service and creating the ultimate guest experience.
•Ability to remain stationary and standing at assigned workspace for extended periods of time.