Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Planning and Organising:

Assist the preparation of the Front Office team budget.Plan and implement training plans for all Front Office employees. Conduct regular Team Member training, and monitor its success. This will involve training in both IT systems and guest-service procedures.Maintain full knowledge of the Property Management and Call Centre computer systems.

Operations

Supervise the functioning of all departmental employees and facilities.Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.  Continue to capture best current practice in new LSOPs relating to front office operation.Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.Monitor daily arrivals and action as appropriate for any VIP or special request.  Liaise with housekeeping, room service and guest relations where necessary to complete the action.Develop and maintain a motivational working environment within the department.Provide coaching and counseling, support and guidance to the Team Members as required.Ensure Team Members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.Provide assistance to local representatives of tour operators and travel agencies. 

QualificationsCollege degree in hotel management or related fieldPrevious experience in a Front Office management roleStrong commercial/business acumen Passion for leadershipExcellent communication skillsFluent in English and any additional language is an advantage.A friendly, outgoing behavior, able to involve and support operation.  Has strong decision-making abilities and able to work in long hours.

Additional InformationA dynamic work culture in the most beautiful environmentCompetitive Compensation & Benefits PackageThe opportunity to be part of our successful Brands in the MaldivesGreat career development and opportunities with Minor Hotels