Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the Delta Hotels by Marriott Jacksonville Deerwood, a proud member of the Pyramid Global Hospitality portfolio. Located in the vibrant city of Jacksonville, Florida, our hotel offers a seamless blend of modern elegance and comfort. With 166 guest rooms and 3,795 sq ft of flexible meeting space, we provide an exceptional environment for both guests and employees. At Delta Hotels by Marriott Jacksonville Deerwood, we take pride in delivering outstanding service and creating memorable experiences. As part of our team, you’ll work in a supportive and dynamic setting, surrounded by the lively energy of Jacksonville. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Delta Hotels by Marriott Jacksonville Deerwood. Take the first step towards a rewarding career by applying today. Overview Front Office Manager provides guest service as well as supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards of the hotel. Responsibilities include but are not limited to training, scheduling, coaching, disciplinary action, conducting meetings and assist in leading a team of approximately 8-10 front desk agents, 2 assistant managers, PBX agents and night auditors as well as provide additional support to the bellman, gift shop/van drivers and concierge. Must be able to promote a positive work environment as well as a strong sense of unity and teamwork. Essential Functions: Directs all activities of the front office and communicates with other departments to ensure complete guest satisfaction Motivates and ensures team members perform to the high service level required, maximizing guest satisfaction. Maintain complete knowledge of: All hotel services/hours of operation All hotel Food and Beverage Outlets All hotel catering events All hotel room inventory, daily occupancy, rate structure Develop training programs for department to maximize guest satisfaction scores Schedule and conduct monthly departmental meetings Resolving guest issues Manage guest arrival and departure process; ensure necessary proper guest information is collected. Enforce all current SOPs and hotel policies. Create new SOPs as needed. Maintain proper inventory of all supplies necessary for the front desk. Submit all purchase orders and check requests while adhering to proper budgetary guidelines. Provides backup coverage for associates during lunch breaks, checking in/out answering phone lines and handling guest comments and concerns. First point of contact for guest issues Provides follow up of maintenance/housekeeping requests. Ensure the satisfaction of all guests by responding to guests needs, leading other associates in handling guests concerns. Gives guidance to staff in their professional development so as to prepare them for advancement opportunities. Interacts with guests regularly to obtain feedback on ways to improve the hotel's services and facilities. Assists in the Lobby by providing leadership presence in the lobby and to meet and escort guests as required. Reviews and completes Front Office Manager's checklist and ensure all areas are covered per checklist. Acts as a direct contact as related to front office Monitors availability and occupancy on a daily basis and constantly communicates with AGM to resolve any challenging issues. Conducts interviews for all front office positions as well as associate disciplinary actions. Directs and maps sell-out strategies for the day of arrival. Assumes other duties as assigned by the AGM