The beautiful DoubleTree by Hilton Crystal City is seeking a Front Office Manager to join their guest services team! This 627-room property is half a mile south of The Pentagon near I-395 and the Pentagon City Metro station is only a three-block walk away!

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In this role, you would be one of two front office managers, reporting to the assistant director of front office. You would oversee Guest Service Agents, Communications/PBX Operators and Bellstaff/Drivers (22 total team members). Ideal candidates for this position will have previous hotel front office leadership experience overseeing a union team! An OnQ certification is preferred for this role, as well as experience driving HH enrollments and ensuring high standards of guest satisfaction are met.

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The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

\n\nAccess to pay when you need it through DailyPay \nMedical Insurance Coverage – for you and your family \nMental health resources including Employee Assistance Program \nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel program: 100 nights of discounted travel \nParental leave to support new parents \nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* \n401K plan and company match to help save for your retirement \nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount \nCareer growth and development \nTeam Member Resource Groups \nRecognition and rewards programs \n\n

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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What will I be doing?

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As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nManage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation\nMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward\nMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly\nEnsure compliance with Company standards\nMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns\nInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue\nEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events\nComplete audit procedures, as needed\nRecruit, interview and train team members\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

 

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!