Park Hyatt Saigon is the French mansion by the Opera House, asanctuary of peacein the middle of one of Asia’s most bustling cities.
Amongs 16 awards in the past 4 years, these marvellous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:
2021 Best 500 Hotels in the World, Travel and Leisure
2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia
2019 The Top 100 Hotels in the World, Travel and Leisure
2019 The 10 Best City Hotels in Asia, Travel and Leisure
Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.
We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality , continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels.
In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.
Currently, Park Hyatt Saigon is looking for Front Office Manager. Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.
You will be responsible forthe efficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.
The Front Office Manager is responsible to assist the Rooms Management Team in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Business Centre.
Administration
Oversees and assists in the preparation and updates of a detailed Front Office Departmental Operations Manuals which reflect policies and procedures and work processes.
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Represents the Rooms function on the hotel's Executive Committee in absence of the DOR.
Customer Service
Ensures that all Front Office associates deliver the brand promise and provide exceptional services to guests and internal customers at all times to maintains positive guest and colleague interactions with good working relationships.
Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.
Ensures that all Front Office associates are familiar with the hotel’s products/services, hotel current promotions and policies.
Implements consistent guest recognition programmes and maintains a relevant guest history database.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Financial
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Maximises rooms’ sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.
Assists in the preparation of the Annual Business Plan.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
Assists in weekly yield and revenue management meetings, as necessary.
Assists in the preparation, utilisation and update of an annual Marketing Plan.
Operational
Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
Monitors and optimizes the use of the Front Office systems
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
Ensures the strict control of room keys.
Assists in securing external guest accommodation in overbooking situations.
Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Personnel
Recruits and selects all Front Office associates and oversees the punctuality and appearance of them.
Conducts half yearly and annual Check in Conversations with Front Office associates and supports them in their professional development goals.
Develops the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring in coordination with Learning Manager and Departmental Trainers.
Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
Other Duties
Is knowledgeable in statutory legislation in associate and industrial relations.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.
Responds to changes in the Rooms function as dictated by the industry, company and hotel.
Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
We can offer you
International, professional and friendly 5-star working environment
Attractive package International insurance package
Live out allowance
Complimentary accommodation at selected Hyatt properties worldwide
Learning and development opportunities
Park Hyatt Saigon is the French mansion by the Opera House, asanctuary of peacein the middle of one of Asia’s most bustling cities.
Amongs 16 awards in the past 4 years, these marvellous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:
2021 Best 500 Hotels in the World, Travel and Leisure
2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia
2019 The Top 100 Hotels in the World, Travel and Leisure
2019 The 10 Best City Hotels in Asia, Travel and Leisure
Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.
We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality , continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels.
In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.
Currently, Park Hyatt Saigon is looking for Front Office Manager. Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.
You will be responsible forthe efficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.
The Front Office Manager is responsible to assist the Rooms Management Team in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Business Centre.
Administration
Oversees and assists in the preparation and updates of a detailed Front Office Departmental Operations Manuals which reflect policies and procedures and work processes.
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Represents the Rooms function on the hotel's Executive Committee in absence of the DOR.
Customer Service
Ensures that all Front Office associates deliver the brand promise and provide exceptional services to guests and internal customers at all times to maintains positive guest and colleague interactions with good working relationships.
Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.
Ensures that all Front Office associates are familiar with the hotel’s products/services, hotel current promotions and policies.
Implements consistent guest recognition programmes and maintains a relevant guest history database.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Financial
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Maximises rooms’ sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.
Assists in the preparation of the Annual Business Plan.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
Assists in weekly yield and revenue management meetings, as necessary.
Assists in the preparation, utilisation and update of an annual Marketing Plan.
Operational
Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
Monitors and optimizes the use of the Front Office systems
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
Ensures the strict control of room keys.
Assists in securing external guest accommodation in overbooking situations.
Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Personnel
Recruits and selects all Front Office associates and oversees the punctuality and appearance of them.
Conducts half yearly and annual Check in Conversations with Front Office associates and supports them in their professional development goals.
Develops the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring in coordination with Learning Manager and Departmental Trainers.
Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
Other Duties
Is knowledgeable in statutory legislation in associate and industrial relations.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.
Responds to changes in the Rooms function as dictated by the industry, company and hotel.
Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
We can offer you
International, professional and friendly 5-star working environment
Attractive package International insurance package
Live out allowance
Complimentary accommodation at selected Hyatt properties worldwide
Learning and development opportunities
Ideally with a university degree or diploma in Hospitality or Tourism management.
Work experience as Front Office Manager or minimum 2 years as Assistant Front Office Manager preferably in a luxury international brands.
Good problem solving and focusing on solutions and results having positive and can-do attitude in any difficult circumstance or under high pressure
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Service oriented style with professional presentation skills
A true desire to satisfy the needs of guests in a fast paced environment.
Extensive knowledge of various departments in international luxury hotels
Excellent organizational, interpersonal and administrative skills
Clear concise written and refined verbal communication skills in English.
Ideally with a university degree or diploma in Hospitality or Tourism management.
Work experience as Front Office Manager or minimum 2 years as Assistant Front Office Manager preferably in a luxury international brands.
Good problem solving and focusing on solutions and results having positive and can-do attitude in any difficult circumstance or under high pressure
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Service oriented style with professional presentation skills
A true desire to satisfy the needs of guests in a fast paced environment.
Extensive knowledge of various departments in international luxury hotels
Excellent organizational, interpersonal and administrative skills
Clear concise written and refined verbal communication skills in English.