Job Description:

Ensuring employees are offering exceptional customer service. Making sure customers are satisfied with the service and products. Motivates and maintains good staff relations. Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior. Maintain contact person at night. Handles guest complaints and other related problems and reports on the Front Office Manager’s Log. Performs Night Audit. Monitors the safety and security of all staff and guests at all times. Must have clear, complete knowledge and understanding of the following: Hotel employees’ rules and regulations Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures Product knowledge, hotel facilities, services, promotions and Front Office Opera operations Cost-cutting measures of the department and hotel Proper decorum and required grooming standards Notes, refers and relays to concerned departments, sections and personnel special guest instructions, complaints and requests. Follows up action within 15 minutes and gets feedback to guest as necessary. Greets, assists, and checks-in VIP and special attention guests when necessary. Performs the night batch procedures. Ensures all endorsements for their shift are carried out and resolved. Formally logs endorsements to the next or concerned shift/s. Recommends other service and facilities of the hotel. Performs showrooms as necessary. Provides accurate information to guests to his utmost ability. Attends periodic section or departmental meetings as required. Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows. Works closely with Front Office Supervisor in dealing with Due-out guests. Assists in handling room lockset problems. Assists the Front Office Associates and Concierge if they are busy. Handles lost and found of hotel guests’ valuables. Performs other tasks assigned by Hotel Manager.

Qualifications:

Graduate of Hotel and Restaurant Management or any related course Minimum of 2 years of experience as Front Office ManagerMS Office, OPERA System and other relevant software/applications Strong oral and written communication skills Good time management skills Flexibility/adaptability Can perform with minimum supervision