Front Office Manager - Saudi Only

Application Deadline: 31 January 2025

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Yanbu

DescriptionResponsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.

Key Responsibilities\nInvolvement in budget preparations and responsible for profit & loss.\nMaximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.\nPrepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.\nControl the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.\nOversee all labour cost controls within budget limits and occupancy variances to maximize productivity.\nConduct interviews with future employees.\nIdentify training needs, develop and manage performance.\nApprove training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.\nManage all operational tasks as well as their respective delegation and follow-up.\nCarry out disciplinary actions in line with company procedures.\nRe-evaluate work flows to improve and optimise organisation.\nImplement and evaluate procedures and policies.\nEnsure clear communication within departments.\nVerify that all information requested by the local police authorities are adhered to and prepared accurately.\nOrganise regular departmental meetings.\nDetailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.\nConduct daily walk throughs to ensure quality standards.\nMaintain high visibility with guests and employees, handle customers’ complaints and take corrective action.\nSet short term and long term measurable objectives to continually improve service levels.\nResponsible for maintaining 85% scoring for LQA inspections.\nGreet VIP guests and escort them to their room. Farewell of VIP guests upon departure.\nManager on Duty weekdays and weekends.\nRooms Division responsibility in their absence.\nPre-Opening tasks and responsibilities where applicable.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n

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Skills, Knowledge and Expertise\nThree (3) years relevant experience in a similar position in a renown international hotel brand\nInternational experience in a 5 star property\n