A Front Office Receptionist assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

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What will I be doing?

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As Front Office Receptionist, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAssist the Front Office Manager with daily Front Office operations\nProvide prompt service and actively seek opportunities to drive Guest satisfaction\nEnsure the team are kept fully aware of any relevant feedback from either the Guests or other departments\nManage, resolve or escalate any and all Guest complaints quickly\nWork with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events\nAdvise team of any special events or VIP Guests in the hotel for events or for general accommodations\nEnsure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule\nAttend all Front Office meetings\nAct in accordance with fire, health and safety regulations and follow the correct procedures when required\nServe your role and Team in an environmentally-conscience manner\nWhat are we looking for?

Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nPrevious customer service experience within the hotel/leisure/retail sector \nExcellent interpersonal and communication skills \nCommitment to delivering a high level of customer service \nAbility to work under pressure \nExcellent grooming standards \nFlexibility to respond to a variety of work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nHigh level of IT proficiency

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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