Position Summary The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you! SHIFT: Full Time | Part Time WHAT WE OFFER: Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer: 1st of the month following 30 days of service : + Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more! + Employer paid Accident insurance and HSA contribution + 401(k) Retirement Plan 90 Days: + Paid Vacation and Sick Time + 8 Paid Holidays + Paid Bereavement 1 Year: + Paid Floating Holidays RESPONSIBILITIES: As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to: + Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel + Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces + Presenting a positive attitude and polished appearance to guest and team members + Communicating effectively with all guests, staff and vendors + Driving 10 person passenger shuttle to/from airport REQUIREMENTS: + Must be comfortable multitasking phone, computer and guest inquiries + Must hold valid drivers license and pass a MVR background check and drug screen + Ability to provide exceptional customer service and a Yes I Can! attitude + Opera experience preferred PHYSICAL DEMANDS: + Ability to stand, stoop or bend for entire shift + Ability to lift up to 20 pounds Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.