The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!
SHIFT:
Full Time | Part Time
WHAT WE OFFER:
Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer:
1st of the month following 30 days of service :
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
90 Days:
Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
1 Year:
Paid Floating Holidays
RESPONSIBILITIES:
As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to:
Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel
Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces
Presenting a positive attitude and polished appearance to guest and team members
Communicating effectively with all guests, staff and vendors
Driving 10 person passenger shuttle to/from airport
REQUIREMENTS:
Must be comfortable multitasking phone, computer and guest inquiries
Must hold valid drivers license and pass a MVR background check and drug screen
Ability to provide exceptional customer service and a Yes I Can! attitude
Opera experience preferred
PHYSICAL DEMANDS:
Ability to stand, stoop or bend for entire shift
Ability to lift up to 20 pounds
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.