Job Overview:

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; and filing and preparing charts. Additionally, this role includes check-out functions such as reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations may also require this position to complete charge/receipt entry and charge-receipt summaries for all office-related services.

Location: 8020 Liberty Way, West Chester, OH 45069

Work Hours: 

Full-time, 80 hours bi-weekly Day shift

Job Requirements:

High School Degree Equivalent experience accepted in lieu of degree 3-4 years of experience in a related field

Job Responsibilities:

Answer, handle, and screen incoming telephone calls Greet and register patients File and prepare charts Perform check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties Complete charge/receipt entry and charge-receipt summaries for all office-related services (as required by some locations)

Working Conditions:

Climbing: Rarely Hearing (Conversation): Consistently Hearing (Other Sounds): Frequently Interpersonal Communication: Frequently Kneeling: Occasionally Lifting (<10 lbs): Frequently Lifting (50+ lbs): Rarely Lifting (<50 lbs): Occasionally Pulling: Rarely Pushing: Occasionally Reaching: Rarely Reading: Frequently Sitting: Consistently Standing: Rarely Stooping: Occasionally Talking: Consistently Thinking/Reasoning: Occasionally Use of Hands: Consistently Color Vision: Occasionally Visual Acuity (Far): Frequently Visual Acuity (Near): Consistently Walking: Frequently
 

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community