At TriHealth, our office is more than just a workplace—it's a community where patient-centered care is at the forefront of everything we do. We are seeking a dedicated and organized Front Office Specialist to be the welcoming face of our medical office. In this role, you will be responsible for efficiently handling incoming telephone calls, greeting and registering patients, and ensuring all charts and paperwork are meticulously prepared and filed. Your expertise will also be vital in managing check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, and performing daily bank deposits and day-end reconciliation duties. Some locations may also require you to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

If you have excellent communication skills, a keen eye for detail, and a passion for providing exceptional patient service, we invite you to apply and become an integral part of our healthcare team.

Job Title: Front Office Specialist

Work Hours: 

Full-time, day shift 80 hours bi-weekly

Job Requirements:

High School Degree or GED (Equivalent experience accepted in lieu of degree) 3-4 years of experience in a related field

Location: 8020 Liberty Way, West Chester, OH 45069

Job Overview:

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; filing and preparing charts. Additionally, this position handles check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Working Conditions:

Climbing: Rarely Hearing (Conversation): Consistently Hearing (Other Sounds): Frequently Interpersonal Communication: Frequently Kneeling: Occasionally Lifting <10 Lbs: Frequently Lifting 50+ Lbs: Rarely Lifting <50 Lbs: Occasionally Pulling: Rarely Pushing: Occasionally Reaching: Rarely Reading: Frequently Sitting: Consistently Standing: Rarely Stooping: Occasionally Talking: Consistently Thinking/Reasoning: Occasionally Use of Hands: Consistently Color Vision: Occasionally Visual Acuity (Far): Frequently Visual Acuity (Near): Consistently Walking: Frequently

 

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keywords:

Front Desk Receptionist, Patient Registration, Administrative Support, Customer Service, Scheduling Appointments, Medical Office Assistan, Healthcare Administration, Check-in and Check-out Procedures, Telephone Etiquette, Data Entry, Record Keeping, Billing and Insurance, Patient Interaction, Office Coordination, Clerical Duties