At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Mercy Health** **_About Us_** As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Summary of Primary Function/General Purpose of Position** The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance eligibility and benefits prior to their appointment, updating these benefits within our practice management software, and communicating with fellow staff members regarding patient eligibility and benefits. This role follows policies and procedures, acts as a patient safety advocate by participating in ongoing quality improvement in the Outpatient Wound Care department. **Essential Job Functions** • Adheres to and promotes departmental plans, goals, and objectives in accordance with hospital policies and procedures, regulatory and Joint Commission for Accreditation of Hospital Operations. • Assists in collaboration with the Physicians and Clinical Staff to provide appropriate wound service coverage in the center. • Assists clinical leadership to monitoring clinic flow to improve efficiencies and productivity. • Works with hospital personnel to ensure availability of adequate resources, supplies, equipment, and services. • Encourages collaboration of the wound center with other departments. • Develops and maintains effective working relationship working with physicians and all wound center staff. • Good working relationship with Ensemble in a dyad team. Works collaboratively with hospital partners, as appropriate to maintain fiscal objective seek opportunities for cost saving measures • Working knowledge and awareness of revenue cycle components including scheduling, registration, clinical coverage/treatment, documentation, billing, collections, and denials. • Assists leadership to perform auditing to ensure documentation supports reimbursement. This is not an exhaustive list of all responsibilities, skills, duties, requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** BLS Basic Life Support (preferred) **Education** HS/GED (required) Associate Degree related to Business (preferred) **Work Experience** Recent experience in acute care, home health, and/or provider office (required) Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred) **Training** EPIC Electronic Health Record (EHR) (preferred) Continued professional development specific to patient registration, scheduling and referrals. **Language** None **Patient Population** Adults (18-64 years) Geriatrics (65 years and older) **Working Conditions** Periods of high stress and fluctuating workloads may occur May be exposed to physical altercations and verbal abuse May be exposed to high noise levels and bright lights May be exposed to limited hazardous substances or body fluids May be exposed to human blood and other potentially infectious materials May have periods of constant interruptions General office environment Required to car travel to off-site locations, occasionally in adverse weather conditions **Skills** Strong interpersonal and verbal/written communication skills at all levels Aware of role related to patient and guest impressions Working knowledge of office and clinical technologies Effective phone management to include answering and routing of calls, placing patient reminder calls, scheduling, and rescheduling of patient appointments, voice mail retrieval, etc. Knowledge of health insurance, Medicaid/Medicare. Ability to answer patient questions regarding their insurance benefits related to treatment as well as billing questions. Updates patient demographic documentation in the electronic medical record Patient scheduling for treatment and scheduling patient transportation as needed Running estimates, cash collection and cash drawer closure process. Create and update various reports Collaboration Teamwork Professionalism Accountability Time Management Attention to detail Critical Thinking Active listening Relationship building Dependability Adaptability Flexibility Stewardship of resources Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com