**Description:** At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing meaningful connections and exceptional experiences. As a Front Office Supervisor, you’ll play a key leadership role in bringing that purpose to life each day. In this role, you will oversee the Front Desk and Guest Services teams, ensuring a warm welcome, efficient operations, and genuine hospitality at every touchpoint. Responsibilities include staff training and development, cash control, guest engagement, and supporting smooth daily operations. This hands-on, fast-paced position involves assisting colleagues during busy times, providing shift coverage, and ensuring both colleague and guest satisfaction. Front Office Supervisors lead by example, guiding the front desk agents who handle guest registration, service inquiries, and communication of hotel amenities and promotions. This highly visible role offers opportunities for connection and has a direct impact on creating memorable stays for our guests. This is an hourly role reporting to the Front Office Manager. This position offers a schedule that includes two (2) overnight shifts and three (3) day shifts per week, including weekends and holidays. Hyatt Centric offers best in class benefits including immediate PTO, health insurance at 30 days, 401k match, wellness and tuition allowance, complimentary meals and parking, discounted and complimentary Hyatt hotel options, and more! **Qualifications:** + Minimum 1 year of front desk or hotel Rooms operations experience preferred + A true desire to care for people and create exceptional guest experiences + Strong leadership, communication, and organizational skills + Service-oriented approach with a hands-on leadership style + Ability to work effectively with individuals from diverse backgrounds + Attention to detail and ability to remain composed in a fast-paced environment + Ability to stand for long periods and lift, push, or pull moderate weight as needed + Dependable, flexible, and committed to teamwork + Ability to work overnight, weekends and holidays **Primary Location:** US-FL-Key West **Organization:** Hyatt Centric Key West Resort and Spa **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Accounting/Finance/Tax **Req ID:** KEY002096 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.