As a Front Office Supervisor, you will be in charge of leading all aspects of the daily operation of the Front Office to ensure efficient and courteous guest check-in and check-out. Commitment and dedication to our Service and overall Hilton values are to be displayed at all times.
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
Salary Range: $23.00 – $25 per hour Medical, Dental, and Vision insurance from Day One Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program – enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities and more!HGV was awarded four out o five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details: Our Front Office Department operate 24/7 days. shift is Full Availability, including weekends and holidays.
Additional Responsibilities:
Responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out. Greet and welcome owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members. Coordinate and monitor reservations. Ensure all Front Office quality standards are complied with and all policies and procedures are consistently applied. Maintain a house bank and ensures deposit accurately reports the daily transactions. Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk. Post miscellaneous charges as requested. Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling. Collaborates with all resort departments to meet guest expectations. Corresponds to social media and guest member relations in a timely manner. Trains, supervises, schedules and assists in evaluating Team Members. Any other duties that may be necessary to daily functioning of the resort.