Job Description

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We are seeking a Front Office Supervisor to join our team at Rosewood Munich. The Front Office Supervisor will support all Front Office team members and collaborate with the Front Office Manager to manage dad-to-day operations at the front desk, ensuring a seamless and exceptional guest experience.

Work closely with the Front Office Manager to sustain service standards and foster a welcoming and professional environment for both guests and associates.Possess comprehensive knowledge of all departmental policies, service procedures, and standards.Ensure that service standards are consistently implemented and maintained at the highest level.Anticipate and promptly respond to guest needs.Ensure the accuracy and safekeeping of the cash register before, during, and after shifts.Participate in meetings with supervisors to review daily tasks and set priorities.Attend daily briefings and handovers to discuss tasks, business status, and follow-ups.Support the onboarding and training of new team members.Address guest inquiries and promptly resolve complaints to ensure guest satisfactionStrong communication skills in both German and English; fluency in additional languages is preferred