We are seeking a detail-oriented and customer-focused Front Office Supervisor to join our team. As a Front Office Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience. The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service. YOUR DAY-TO-DAY: + Supervise and lead the front desk team, providing guidance, training, and support + Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries + Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area + Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns + Handle guest inquiries, requests, and complaints in a timely and efficient manner + Monitor and ensure accurate billing for guest reservations and services + Assist in the recruitment, training, and development of front desk staff + Conduct regular performance reviews for front desk team members + Implement and enforce hotel policies and procedures to maintain a high standard of service + Contribute to a positive and collaborative team environment WHAT WE NEEDS FROM YOU: + Previous experience in hotel front desk operations, with supervisory or leadership roles + Strong organizational and multitasking abilities + Excellent communication and interpersonal skills + Knowledge of hotel reservation systems and point-of-sale software + Ability to work in a fast-paced environment and adapt to changing priorities + Familiarity with hotel policies, procedures, and industry standards + High level of integrity and professionalism + Ability to handle guest issues with diplomacy and resolution + Flexibility to work evenings, weekends, and holidays as needed + Bachelor’s degree in Hospitality Management or a related field WHAT YOU CAN EXPECT FROM US: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.