WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

\n

Rate of pay: £12.21/ hour 

\n

A Front Office Supervisor supervises the activities manages at the hotel front office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

\n

 

\n

What will I be doing?

\n

 

\n

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n

 

\n

 

\n\nSupervise Front Office operations during your assigned shift to a consistently high standard\nEnsure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events\nAdvise your shift team of any special events or VIP Guests in the hotel that day\nMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work\nMaximize sales revenues through up-selling and marketing program\nManage Guest requests, inquiries, and complaints promptly and completely\nMaintain the professional appearance of the Front Office with a focus on hospitality and Guest service\n

What are we looking for?

\n

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n

 

\n

 

\n\nFront Office experience in the hotel, leisure, and/or retail sector\nStrong commercial/business awareness and demonstration of sales capabilities\nCalm, organized work ethic with the ability to prioritize and meet deadlines\nExcellent supervisory, inter-personal, and communication skills\nA passion for delivering exceptional levels of Guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nA relevant supervisory/management certificate/diploma or degree\n\n

 

\n

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

\n

Hospitality Integrity Leadership Teamwork Ownership Now

\n

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

\n

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

\n