WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!– No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

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Hourly rate of £15.24 plus upsell and enrolment incentives 

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A WORLD OF REWARDS

\n\nSmart uniform provided and laundered\nFree and healthy meals when on duty\nGrow your Career ! your next position could as a front office assistant manager. \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nModern and inclusive Team Member’s areas\n\n

 

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A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

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What will I be doing?

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As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nSupervise Front Desk operations during your assigned shift to a consistently high standard\nEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events\nAdvise your shift team of any special events or VIP Guests in the hotel that day\nMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work\nMaximize sales revenues through up-selling and marketing program\nManage Guest requests, inquiries, and complaints promptly and completely\nMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest service\n\n

What are we looking for?

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A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nFront Office experience in the hotel, leisure, and/or retail sector\nStrong commercial/business awareness and demonstration of sales capabilities\nCalm, organized work ethic with the ability to prioritize and meet deadlines\nExcellent supervisory, inter-personal, and communication skills\nA passion for delivering exceptional levels of Guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nA relevant supervisory/management certificate/diploma or degree\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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