JOB SUMMARY: 

Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah’s Atlantic City

 

DIRECTLY SUPERVISES:

Representative Guest Services                                           

Controller Rooms

Specialist Player Services

Diamond Ambassador

Trainer Front Office

 

**Atlantic City Operations

 

KEY JOB FUNCTIONS:

Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment Verifies pre-approved room comping levels and authorizes changes for any incorrect information Ensures that customer problems/complaints are handled in an effective, courteous manner Responsible for the motivation, continual training and empowerment of employees Ensures that all staff behavior and appearance are in compliance with established policy Processes discrepancy reports, rate variations and credit reports Coordinates the ordering and reconciliation of package coupons Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines Ensures cleanliness, organization and safe condition of hotel lobby and storage areas Maintains knowledge of hotel, community and special events in order to provide guests with needed information Maintains accurate employee records and files

 

 

EDUCATION and/or EXPERIENCE: 

High school diploma or G.E.D. certificate required.  Two years front desk experience

 

 

QUALIFICATIONS:

Outstanding customer service, organizational and communication skills; professional appearance Knowledge of casino/hotel industry preferred Excellent team leadership and communication skills

 

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).