Front Desk Supervisor Intern

Step into an exciting seasonal opportunity at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s stunning Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand combines rich Southern tradition with modern luxury. Proudly named Marriott's Hotel of the Year for the Distinctive Premium Brand, we are dedicated to delivering unparalleled guest service. Join us this season at a historic destination renowned for its exceptional hospitality and unforgettable experiences—The Grand Life is calling, come share it with us!

As a Front Desk Supervisor Intern, you will enhance your leadership skills while gaining hands-on experience in luxury hospitality. You’ll assist in overseeing daily front desk operations, leading a team of associates, and ensuring an exceptional guest experience from check-in to check-out. This internship is designed for students pursuing a degree in Hospitality Management who have prior Front Desk experience and are looking to advance their careers in the industry.

Key Responsibilities:

Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service. Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction. Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups). Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail. Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations. Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times. Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status. Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.

Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio. Employee recognition programs. Flexible work schedule

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.