Waldorf Astoria is looking for a Front Office Supervisor to join the team at this gorgeous Atlanta property!

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Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

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·        Classification: Full-Time

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·        Shift: Various - must have availability to work weekdays and holidays.

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What will I be doing?

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As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nAssign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.\nRespond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.\nSupport and assist team members in handling guest inquiries and requests and in resolving guest complaints.\nAssign daily work, lead pre-shift meetings, inform and train team members.\nMonitor, observe and assist in evaluating team member performance, feel empowered to resolve team member altercations.\nAct as Manager on Duty (MOD) as needed.\nParticipate in Department Meetings and Daily Briefings\n

What are we looking for?

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Mandatory

\n\nExcellent communication skills in all aspects: verbal, written and non-verbal.\nProfessional and appropriate business appearance and presentation.\nAbility to maintain a high level of professionalism in all interactions.\n2 years’ experience in a comparable position in a luxury hotel operation.\nThorough knowledge of all aspects of Front Office Operations, including Front Office, PBX, Bell/Door, Concierge and Guest Relations.\nFlexible work hours to meet the demands of a 24-hour operation including Overnight if required.\nMust be able to cover MOD Shifts if required.\nMust possess excellent guest service and problem resolution skills.\nQuality driven with a passion for excellence in guest service and satisfaction.\nApproachable, open minded and fair.\nMust be able to work in a team and independently on occasions.\nProficient in both verbal and written English language.\nAbility to lift up to 20lbs.\nAbility to sit and stand for extended periods.\n\n

Desirable

\n\nExperience with OnQ is a distinct advantage.\nProficient in Microsoft Office software\nAdditional languages are advantageous.\nFirst Aid and CPR trained.\nHospitality Management related degree.\n\n

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Why Hilton?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

\n\nAccess to pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family\nMental health resources including Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel program: 100 nights of discounted travel\nParental leave to support new parents\nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*\n401K plan and company match to help save for your retirement\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount\nCareer growth and development\nTeam Member Resource Groups\nRecognition and rewards programs\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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