PA Pittsburgh-Steubenville Pike - 300101 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description: Glass America Customer Service Rep / Admin Support Pittsburgh, PA Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy + 80 hours of accrued paid time off annually. + 80 hours of paid parental leave. + 6 paid holidays annually. + Medical, Prescription Drug, Dental & Vision Insurance + 401(k) Retirement Plan with company match. + Employer Paid Short-Term Disability & Life Insurance. + Additional Voluntary Life Insurance. + Free prescription or non prescription safety glasses each year. + Career development and progression opportunities. + Be part of a company that does business in 38 states and continues to grow! What Glass America requires of you to be successful: + What Glass America needs of you to join the team: + Professionally handle customer interactions and general inquiries, both in person and over the phone. + Have a sense of urgency when filing insurance claims with and/or without customers on the line. + Maintain regular communication with all other CSRs and Management. + Utilize our software to make a note of all conversations, enter sales information and update customer records as needed. + Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies. + When needed, pivot to provide additional assistance to the dispatch/CSR team. + Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails. + Comfortable in a customer facing, front line role. + Reliable and dependable hard worker with a positive demeanor. + High aptitude for technology with strong typing and data entry skills. + Process driven with the understanding of how to manage Claim Spreadsheets. Glass America is an Equal Opportunity Employer. Compensation Details: .