Must be able to work any shift 

Job Overview:

Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, courteous and expedient service. Runners are also responsible for handling the guest’s luggage, ensuring that guests are comfortable and satisfied in their room upon arrival.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Projects a positive image

Greets and acknowledges all guests upon arrival and departure

Opens guest car doors

Accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles

Issues Valet tickets upon arrival according to guidelines

Inspects and documents vehicular damage

Processes Valet retrievals as per guidelines

Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized

Explains parking options to guests as needed

Lifts, positions, and removes barricades and signs in order to open or close parking areas

Actively greets guests and opens doors to hotel

Executes required guest service standards to ensure guests are happy and well served

Handles and delivers guest luggage and belongings at check-in and/or checkout

Escorts guests to front desk and guestrooms as needed

Performs room orientation according to established standards

Stores and returns stored guest luggage as needed

Actively resolves guest issues and disputes

Disseminates information to guests regarding the property, hotel, promotions, etc.

Reduces claims by strict adherence to departmental policies & procedures

Performs other duties as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

Must be twenty-one (21) years of age or older

Good writing and verbal communication skills required; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required

Must have the ability to safely operate automatic transmission vehicles

Must be able to lift and carry up to 50 lbs

Must be able to complete a timed running test

Must have and maintain valid state-issued operator driver’s license

Must be able to successfully pass a MVR (motor vehicle report) check

Any DUI conviction within the last three (3) years will disqualify any applicant

Ability to also safely operate a manual transmission vehicle, in addition to automatic transmission, is preferred

Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude

Must successfully pass job interview, including a guest service audition

Must be able to stand, walk, or run for entire shift

Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift

Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.

Must be able to work effectively in a fast paced, high volume environment

Must be able to operate standard office equipment – phones, computers, etc.

Must be in good physical condition and able to pass a physical fitness test if administered

Must have willingness and ability to work in a smoke/secondary smoke environment

Willing to work odd and irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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