The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Front Services Senior Manager provides direction and leadership for the property Front Services/Bells/Valet teams, consistent with the MGM brand. In addition, they will provide oversight to the Valet and Limousine services where applicable. Responsible for leading the Front Services team in achieving their stated operational and financial goals including managing  labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Services  team. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All  duties are performed in accordance to company policies and procedures

THE DAY-TO-DAY:

Collaborates with the Director of Hotel Operations to execute strategic initiatives from the Hotel Strategy CoE, ensuring effective implementation of revenue and staffing strategies.

Oversees the execution of policies, standard operating procedures, training programs, hiring processes, manuals, directives, work schedules, and regulations for the Front Services, Bell Desk, and Valet teams.

Drives employee engagement and enhances guest experiences within Front Services, Bell Desk, and Valet operations through coaching, training, recognition programs, and professional development.

Ensures compliance with company policies, legal regulations, and the guidelines outlined in the Collective Bargaining Agreement.

Maintains the safety and security of valet-parked vehicles, ensuring efficient and timely parking and retrieval services.

Provides leadership and strategic direction to elevate the guest experience within Front Services, Bell Desk, and Valet operations, aligning with the company’s service standards.

Manages the recruitment, selection, training, supervision, and development of hotel operations staff to ensure efficient department performance.​

THE IDEAL CANDIDATE:

Bachelor's Degree or equivalent experience in hospitality, management, or related field or equivalent combination of education, training, and work experience.

High School Diploma, GED or equivalent.

2+ Years of Prior Relevant Experience in Front Services such as Bell, Door, and/or Valet.

5+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment which includes at least three (3) years of experience in hotel or valet management.

Technical knowledge and experience with Opera.

Ability to work varied shifts, including weekends and holidays.

Working knowledge of all vehicles including manual and automatic transmission and exotic cars.

State Driver’s License with a clean driving record.

Knowledge and understanding of the collective bargaining agreement (CBA).

Experience in luxury resort setting.

Technical knowledge and experience with MS Shift or other front services luggage tracking system.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room.

Free parking on and off-shift.

Health & Income Protection benefits (for eligible employees).

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19521-1

Are you ready to JOIN THE SHOW? Apply today!