We are seeking dedicated candidates to join our team at Luxor as a Supervisor of Front Services. If you thrive in a collaborative environment and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:  

As a Supervisor of Front Services, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property

Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes

Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements

Maintain and evaluate service standards based on completeness and timeliness

Schedule employees using staffing parameters that account for guest volumes and demand patterns

Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

Partner with Valet operations to ensure a smooth flow of the arrival and departure process

Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

THE IDEAL CANDIDATE:

High school diploma, GED or educational equivalent

Is a minimum of 21 years of age

Multi-lingual

Working knowledge of various hotel systems such as Opera, HotSOS, Autocab, Oracle, Coupa and Microsoft Office

Has two or more years of prior leadership experience

Has prior working experience with Collective Bargaining Agreements (CBAs)

Must be able to work various shifts, including weekends and all holidays

Can effectively work in various weather conditions in support of staff members

Proficient with handheld mobile application devices, multi-line phone and 2–way radio

Has exceptional customer service and interpersonal skills

Ability to multi-task and work well in a fast paced, team-oriented environment

Maintain a professional, neat and well-groomed appearance adhering to company standards

Has prior experience working in or overseeing a Bell Desk role

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!